Webstore Crystal Purchase Issue Identified, Workaround Available
Players reported difficulties purchasing Crystals via the Star Wars: Galaxy of Heroes webstore, impacting users on PC, iOS, and Android platforms. The issue manifested as an "oops error" on PC, infinite loading screens, or errors occurring before the purchase confirmation on mobile devices (iOS). The problem was observed in different currency denominations, including USD and GBP.
MeatheadMilitia engaged with the community to gather details, confirming that the problem was specific to Crystal purchases and affected the webstore on both PC and mobile browsers, as well as potentially the PC client version of the game. A community member identified a potential root cause in the game's code, suggesting a correction to a line related to `currencyType` validation:
* Original line: `s.priceInformation.currencyType === "PREMIUM"`
* Suggested correction: `s.offer.priceInformation.currencyType === "PREMIUM"`
MeatheadMilitia passed this information along to the relevant team. Later, he confirmed the problem had been identified and a fix would be implemented. In the meantime, a workaround was provided, directing players to an EA Forums post for details.