Error 155 login issue persists; EA App fix only helped some players

Players continue to report an error 155 issue that prevents them from getting into the game client, and the July 20 community discussion made clear the problem is not fully resolved. A player who had raised the issue the previous Friday asked for any updates, and the insider responded that the team would be poked again, adding a notable detail: the working theory internally is that the EA App version of the game only helped certain folks, and the team is trying to gather more information.

That phrasing implies the previously suggested mitigation, running the game through the EA App client rather than another entry point, was at best a partial fix. Some affected players evidently regained access that way while others remained locked out entirely, which is why the issue is still under active investigation rather than considered closed. The insider's request to gather more information suggests the team does not yet have a confirmed root cause and is still trying to characterize which player configurations are affected.

For players hitting error 155, the practical guidance embedded in the exchange is twofold. First, trying the EA App version is still worth attempting, since it did resolve the problem for a subset of players. Second, if that does not work, reporting the failure through official channels is genuinely useful right now, because the team is explicitly in an information-gathering phase and needs data points from players for whom the workaround failed.

No timeline for a fix was offered, and no cause was identified in the messages. The issue has now been visible in community channels since at least the prior Friday, so affected players locked out of the client are approaching several days without access, which raises the stakes for anyone with active guild event obligations like Territory Battles or Territory Wars.